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Frequently Asked Questions

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  • Field guide FAQs
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Where should we start our security journey?

Answer:  Every organisation's needs differ, but three common starting points work well
 
  1. Start with Discovery if you're unsure of your certificate landscape. It reveals hidden vulnerabilities and assists as input into a roadmap.
  2. Start with PKI if you're building new security infrastructure. It creates the foundation all other solutions leverage.
  3. Start with your pain point if you have urgent needs—whether certificate outages, insider threats, or fraud prevention.
 
Speak to one of our experts to advise on the optimal path for your specific situation.
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How long does implementation typically take?

Answer: Implementation timelines vary by solution
 
  • Digital identity: 6-9 months pilot; 12-24 months national scale
  • Managed PAM: 2-4 weeks pilot; 6-12 weeks full deployment
  • Advanced eSignatures: 2-4 weeks planning and deployment; immediate use
 
Most organisations see meaningful value within the first quarter, with full ROI typically achieved in 12-18 months.
 
*Stats and timeframes are estimates and differ based on needs and scenarios.
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What about the March 15, 2029 certificate deadline?

Answer: The 47-day certificate lifecycle deadline is real and approaching in phases
 
  • March 15, 2026 (18 months away): Certificates reduced to 200 days
  • March 15, 2027: Further reduction to 100 days
  • March 15, 2029: Final reduction to 47 days
 
The CA/Browser Forum approved this timeline in April 2025, following Apple's proposal in October 2024. It's confirmed policy, not speculation.
 
Organisations managing certificates manually will find this impossible at scale. Certificate Lifecycle Management (CLM) automates discovery, renewal, and monitoring—preparing you for 2029.
 
The earlier you implement CLM, the smoother your transition will be.
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Are these solutions cloud-ready?

Answer: Absolutely. All solutions support hybrid environments
 
  • Yes most environment are supported where certificates are deployed. This would include both external and internal systems.
 
Our Certificate Discovery scans across all environments. PKI issues certificates for any platform. Digital identity works offline and online. Managed PAM monitors privileged access everywhere. Advanced eSignatures work on any device.
 
You get comprehensive security regardless of where your infrastructure lives.
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How does pricing work?

Answer: Pricing varies by solution, scale, and deployment model
 
 
Contact us for a customised quote based on your specific requirements.
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What compliance frameworks do you support?

Answer: Our solutions address multiple regulatory requirements
 
POPIA (South Africa):
  • PKI: Support Zero trust Architecture
  • Digital identity: Consent management, privacy by design
  • PAM: Access controls, audit trails
  • CLM: Invalid Certificates compromises the security and confidentiality of data
  • Advanced eSignatures: Digital consent capture
 
PCI DSS (Payment Card Industry):
  • PKI: Certificate management and Validation
  • PAM: Privileged access controls, monitoring
  • CLM: Vulnerability Management
  • Discovery: Complete certificate inventory
 
HIPAA (Healthcare):
  • Digital identity: Patient identification
  • PAM: Access to protected health information
  • Advanced eSignatures: Patient consent, HIPAA authorisation
 
ISO 27001, POPIA, SOX: All solutions include audit trails, reporting, and controls required by these frameworks.
 
We provide pre-configured compliance templates and automated reporting to simplify audit preparation.
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What kind of support do you provide?

Answer: Comprehensive African support:
 
24/7/365 Operations:
  • Security Operations Centre monitoring (for Managed PAM)
  • Emergency response for critical issues
  • Proactive system health monitoring
 
Local Support Teams:
  • South Africa: Pretoria headquarters
  • Regional offices across economically stable African markets
  • Native language support
  • Time zone coverage
 
Implementation Support:
  • Technical implementation and configuration across on premises and cloud solutions.
  • Technical architects
  • Training programs for your teams
  • Change management assistance
Ongoing Support:
  • Regular health checks
  • Quarterly business reviews
  • Continuous optimization
  • Feature updates and patches
Our team understands African infrastructure realities and regulatory requirements.